Terms of Service
Last updated: January 2025
Welcome to ConnectMA. These terms establish a foundation of mutual respect between you and our platform. By using ConnectMA, you join our mission to connect Massachusetts residents with the resources they need to thrive.
Our Mission in These Terms
We created ConnectMA to remove barriers between people and the help they need. These terms are written to protect both you and our platform while ensuring we can continue serving Massachusetts communities. We've kept them clear and fair because we believe legal documents shouldn't require a law degree to understand.
Our Guiding Principles
Community First
Every decision we make prioritizes the people we serve.
Transparency
We're honest about what we do and what our platform is.
Equity
Equal access to resources for all Massachusetts residents.
Trust
We earn your trust through consistent, ethical behavior.
What We Promise You
- A free, accessible platform to find community resources across Massachusetts
- Honest, up-to-date information to the best of our ability
- Respect for your privacy and personal information
- Continuous improvement based on community feedback
- No hidden fees, advertisements that compromise your experience, or data selling
How to Use ConnectMA
- Search and browse our directory of community resources freely
- Save favorites and join waiting lists without creating an account
- Contact resource providers directly through the information we provide
- Share resources with friends, family, or clients who may benefit
- Provide feedback to help us improve our platform
Important Disclaimers
- ConnectMA is a directory service—we connect you to resources but don't provide services directly
- Resource availability, eligibility requirements, and contact information may change; always verify with providers
- We strive for accuracy but cannot guarantee all information is current or complete
- Listing a resource does not constitute an endorsement of service quality
- For emergencies, always call 911 or your local emergency services
We Ask That You
- Use ConnectMA for its intended purpose: finding community resources
- Respect other users, resource providers, and our team
- Report inaccurate information so we can correct it
- Avoid any activity that could harm our platform or other users
- Understand that we're a small team doing our best to serve Massachusetts
Platform Updates
- We may add new features, improve existing ones, or make changes to serve you better
- Significant changes to these terms will be communicated clearly
- We welcome your feedback on any changes through our contact page
- Our goal with any update is to better serve the Massachusetts community
Questions About These Terms?
We're real people who care about this community. If anything in these terms is unclear or if you have concerns, please reach out to us at info@connectma.org. We're here to help.