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Resource Glossary
500+ common terms and definitions to help you navigate services
All (564)
Housing (59)
Food Assistance (45)
Healthcare (55)
Financial Aid (40)
Legal (40)
Employment (35)
Mental Health (35)
Disability (35)
Family Services (30)
Immigration (30)
Senior Services (30)
Veterans (25)
Education (25)
Utilities (20)
Transportation (20)
General (40)
564 terms found
2
209A Order
Legal
258E Order
Legal
211
General
5
504 Plan
Disability
51A Report
Family Services
501(c)(3)
General
9
988
Mental Health
A
Affordable Housing
Housing
Area Median Income (AMI)
Housing
Accessory Dwelling Unit (ADU)
Housing
Advance Directive
Healthcare
Asset Limit
Financial Aid
Affordable Connectivity Program
Financial Aid
ABLE Account
Financial Aid
Administrative Hearing
Legal
Appeal
Legal
Affidavit
Legal
Arbitration
Legal
Apprenticeship
Employment
Adult Basic Education
Employment
ACT Team
Mental Health
Anxiety
Mental Health
ADA
Disability
Autism Spectrum Disorder
Disability
Assistive Technology
Disability
Accessibility
Disability
Adoption
Family Services
Asylum
Immigration
Area Agency on Aging
Senior Services
ASAP
Senior Services
Assisted Living
Senior Services
Adult Day Health
Senior Services
Aid and Attendance
Veterans
Adult Education
Education
After-School Program
Education
Arrearage
Utilities
AAA Foundation
Transportation
Application
General
Appeal
General
Appointment
General
At-Risk
General
Advocacy
General
B
Brown Bag Program
Food Assistance
Backpack Program
Food Assistance
Benefit Cliff
Financial Aid
Benefits Counseling
Financial Aid
Budgeting
Financial Aid
Bankruptcy
Financial Aid
Bank Account
Financial Aid
Background Check
Legal
Background Check
Employment
Ban the Box
Employment
Behavioral Health
Mental Health
Bipolar Disorder
Mental Health
Burial Benefits
Veterans
Budget Billing
Utilities
Bike Share
Transportation
C
Coordinated Entry
Housing
Continuum of Care
Housing
Chronic Homelessness
Housing
Chapter 40B
Housing
Commodity Foods
Food Assistance
Community Supported Agriculture (CSA)
Food Assistance
Congregate Meals
Food Assistance
CSFP
Food Assistance
Child and Adult Care Food Program
Food Assistance
Copay
Healthcare
Coinsurance
Healthcare
Community Health Center
Healthcare
CHIP
Healthcare
ConnectorCare
Healthcare
Cost-Sharing Reduction
Healthcare
Care Coordinator
Healthcare
Charity Care
Healthcare
Child Tax Credit
Financial Aid
Countable Income
Financial Aid
Credit Score
Financial Aid
Credit Report
Financial Aid
Credit Union
Financial Aid
Civil Legal
Legal
Custody
Legal
Child Support
Legal
CORI
Legal
Consumer Protection
Legal
Court Fee Waiver
Legal
Career Center
Employment
Cover Letter
Employment
Career Pathway
Employment
Credential
Employment
Crisis Intervention
Mental Health
Crisis Stabilization
Mental Health
Counselor
Mental Health
Case Manager
Mental Health
CBHC
Mental Health
Confidentiality
Mental Health
Commitment
Mental Health
Child Protective Services
Family Services
Child Care Subsidy
Family Services
Child Care Voucher
Family Services
Child Support Enforcement
Family Services
Citizenship
Immigration
Consulate
Immigration
Council on Aging
Senior Services
Companion Services
Senior Services
Care Transitions
Senior Services
Caregiver Support
Senior Services
Circuit Breaker
Senior Services
Chapter 115
Veterans
Combat Veteran
Veterans
Caregiver Support Program
Veterans
Charter School
Education
Community College
Education
College Prep
Education
Community Action Agency
Utilities
CharlieCard
Transportation
Commuter Rail
Transportation
Carpool
Transportation
Case Management
General
Community-Based Organization
General
Collaboration
General
Continuum of Care
General
D
Doubled Up
Housing
DHCD
Housing
Deductible
Healthcare
Dental Coverage
Healthcare
Durable Medical Equipment
Healthcare
Debt Collection
Financial Aid
Direct Deposit
Financial Aid
Due Process
Legal
Defendant
Legal
Discrimination
Employment
DMH
Mental Health
Depression
Mental Health
Dual Diagnosis
Mental Health
Disability
Disability
Developmental Disability
Disability
DDS
Disability
Day Program
Disability
Disability Rights
Disability
Disability Benefits
Disability
DCF
Family Services
Domestic Violence
Family Services
DV Shelter
Family Services
DACA
Immigration
Deportation
Immigration
DD-214
Veterans
Disability Rating
Veterans
DVS
Veterans
Discount Rate
Utilities
DPU
Utilities
Dial-A-Ride
Transportation
DTA
General
E
Emergency Shelter
Housing
Eviction Prevention
Housing
EBT
Food Assistance
Emergency Food
Food Assistance
Expedited SNAP
Food Assistance
Emergency Room
Healthcare
Essential Health Benefits
Healthcare
EAEDC
Financial Aid
EITC
Financial Aid
Emergency Assistance
Financial Aid
Expungement
Legal
ESL
Employment
Early Intervention
Family Services
EEC
Family Services
Elder Services
Senior Services
Elder Abuse
Senior Services
Extra Help
Senior Services
Enrollment
Education
Early College
Education
Energy Audit
Utilities
Eligibility
General
Empowerment
General
F
Fair Housing
Housing
Fair Market Rent (FMR)
Housing
Food Bank
Food Assistance
Food Pantry
Food Assistance
Food Insecurity
Food Assistance
Food Desert
Food Assistance
Farmers Market
Food Assistance
Free and Reduced Lunch
Food Assistance
Food Rescue
Food Assistance
Food Assistance Hotline
Food Assistance
Food Source Hotline
Food Assistance
Food Prescription
Food Assistance
FQHC
Healthcare
Free Care
Healthcare
Formulary
Healthcare
Free Tax Preparation
Financial Aid
Federal Poverty Level (FPL)
Financial Aid
Fuel Assistance
Financial Aid
Financial Literacy
Financial Aid
Family Court
Legal
Foster Care
Family Services
Family Preservation
Family Services
Family Resource Center
Family Services
Fatherhood Program
Family Services
Family Mediation
Family Services
Family Stabilization
Family Services
Family Petition
Immigration
Family Caregiver
Senior Services
FAFSA
Education
Financial Aid
Education
Fuel Assistance
Utilities
Ferry
Transportation
Fair Hearing
General
Faith-Based Organization
General
Free Services
General
G
Gleaning
Food Assistance
Greater Boston Food Bank
Food Assistance
Gross Income Test
Food Assistance
Generic Medication
Healthcare
General Relief
Financial Aid
Guardianship
Legal
Garnishment
Legal
GED
Employment
Group Home
Disability
Green Card
Immigration
GI Bill
Veterans
Good Neighbor Energy Fund
Utilities
Good News Garage
Transportation
H
HUD
Housing
Housing Authority
Housing
HomeBASE
Housing
Housing First
Housing
Housing Stabilization
Housing
Habitability
Housing
Housing Court
Housing
Housing Discrimination
Housing
Housing Subsidy
Housing
Housing Inspection
Housing
Housing Quality Standards (HQS)
Housing
Housing Trust Fund
Housing
Housing Search
Housing
Healthy Incentives Program (HIP)
Food Assistance
Health Connector
Healthcare
Health Safety Net
Healthcare
Home Health Care
Healthcare
Hospice
Healthcare
Health Care Proxy
Healthcare
Hospital Financial Assistance
Healthcare
HiSET
Employment
Home Modification
Disability
HCBS Waiver
Disability
Home Visiting
Family Services
Head Start
Family Services
Home Care
Senior Services
Homemaker Services
Senior Services
HUD-VASH
Veterans
Heating Emergency
Utilities
Hotline
General
I
Income Verification
Housing
Inclusionary Zoning
Housing
In-Network
Healthcare
Income Verification
Financial Aid
Identity Theft
Legal
Indigent
Legal
Interview
Employment
Inpatient
Mental Health
Intensive Outpatient (IOP)
Mental Health
Intellectual Disability
Disability
Independent Living
Disability
Independent Living Center
Disability
IEP
Disability
Immigration Status
Immigration
Immigration Court
Immigration
ICE
Immigration
Immigrant Eligibility
Immigration
Interpreter
Immigration
Immigration Legal Services
Immigration
Internet Assistance
Utilities
Intake
General
Income-Eligible
General
Intervention
General
J
Just Cause Eviction
Housing
Judgment
Legal
Job Search Requirement
Employment
Job Training
Employment
Job Application
Employment
K
Kinship Care
Family Services
L
LIHTC
Housing
Lease
Housing
Last Month's Rent
Housing
Landlord Incentive
Housing
Lease Termination
Housing
Long-Term Care
Healthcare
LIHEAP
Financial Aid
Lifeline
Financial Aid
Legal Aid
Legal
Legal Documents
Legal
Lawsuit
Legal
Lien
Legal
Legal Document Preparation
Legal
Living Wage
Employment
Licensed Clinical Social Worker
Mental Health
Language Access
Immigration
Literacy
Education
LIHEAP
Utilities
M
Market Rate
Housing
MassHousing
Housing
Move-In Costs
Housing
Mobile Food Pantry
Food Assistance
Meals on Wheels
Food Assistance
Medically Tailored Meals
Food Assistance
Maximum SNAP Benefit
Food Assistance
MassHealth
Healthcare
Medicaid
Healthcare
Medicare
Healthcare
MassHealth Standard
Healthcare
MassHealth CarePlus
Healthcare
MassHealth Limited
Healthcare
Medical Interpreter
Healthcare
Means-Tested
Financial Aid
Mediation
Legal
MassHire
Employment
MRC
Employment
Minimum Wage
Employment
MCAD
Employment
Mental Health
Mental Health
Medication Management
Mental Health
MASILC
Disability
Mandated Reporter
Family Services
Mixed-Status Family
Immigration
Matricula Consular
Immigration
Medicare Part A
Senior Services
Medicare Part B
Senior Services
Medicare Part D
Senior Services
Medicare Advantage
Senior Services
Medigap
Senior Services
Medicare Savings Program
Senior Services
Money Management
Senior Services
Military Sexual Trauma
Veterans
METCO
Education
McKinney-Vento
Education
MassReconnect
Education
MCAS
Education
Mass Save
Utilities
MBTA
Transportation
Medical Transportation
Transportation
N
Notice to Quit
Housing
Nutrition Education
Food Assistance
Net Income Test
Food Assistance
Network
Healthcare
Notarization
Legal
NAMI
Mental Health
Naturalization
Immigration
Notario Fraud
Immigration
Nursing Home
Senior Services
Nonprofit
General
O
Out-of-Pocket Maximum
Healthcare
Out-of-Network
Healthcare
Open Enrollment
Healthcare
On-the-Job Training
Employment
Outpatient
Mental Health
Options Counseling
Senior Services
Outreach
General
P
Public Housing
Housing
Permanent Supportive Housing
Housing
Payment Standard
Housing
Point-in-Time Count
Housing
P-EBT
Food Assistance
Project Bread
Food Assistance
Premium
Healthcare
Primary Care Provider (PCP)
Healthcare
Prior Authorization
Healthcare
Prescription Assistance
Healthcare
Pharmacy Assistance Program
Healthcare
Premium Tax Credit
Healthcare
Preventive Care
Healthcare
Pre-Existing Condition
Healthcare
Palliative Care
Healthcare
Patient Navigator
Healthcare
Predatory Lending
Financial Aid
Payday Loan
Financial Aid
Pro Bono
Legal
Public Defender
Legal
Power of Attorney
Legal
Probate Court
Legal
Plaintiff
Legal
PFML
Employment
Partial Hospitalization
Mental Health
Psychiatrist
Mental Health
Psychologist
Mental Health
Peer Support Specialist
Mental Health
PTSD
Mental Health
Psychotropic Medication
Mental Health
Physical Disability
Disability
Personal Care Attendant (PCA)
Disability
PCA Program
Disability
Person-Centered Planning
Disability
Parenting Classes
Family Services
Paternity
Family Services
Public Charge
Immigration
PRUCOL
Immigration
Protective Services
Senior Services
PACE
Senior Services
Public School
Education
Pell Grant
Education
Parent Involvement
Education
Payment Plan
Utilities
Paratransit
Transportation
PT-1
Transportation
Prevention
General
Q
Qualifying Life Event
Healthcare
Qualified Immigrant
Immigration
R
Rapid Re-Housing
Housing
RAFT
Housing
Rent Control
Housing
Reasonable Accommodation
Housing
Rooming House
Housing
Right to Counsel
Housing
Rent Increase
Housing
Referral
Healthcare
Representative Payee
Financial Aid
Restraining Order
Legal
Resume
Employment
Reasonable Accommodation
Employment
Recovery
Mental Health
Reasonable Accommodation
Disability
Reunification
Family Services
Respite Care
Family Services
Refugee
Immigration
Reduced Fare
Transportation
RTA
Transportation
Recertification
General
Referral
General
Resource Navigator
General
S
Section 8
Housing
Security Deposit
Housing
Summary Process
Housing
SRO
Housing
SNAP
Food Assistance
Soup Kitchen
Food Assistance
School Meals Program
Food Assistance
Summer Meals Program
Food Assistance
Senior Meal Program
Food Assistance
SNAP-Ed
Food Assistance
SNAP Application
Food Assistance
SNAP Recertification
Food Assistance
SNAP Interview
Food Assistance
SNAP Deductions
Food Assistance
SNAP Retailer
Food Assistance
Specialist
Healthcare
Sliding Fee Scale
Healthcare
Special Enrollment Period
Healthcare
SSI
Financial Aid
SSDI
Financial Aid
Self-Employment Income
Financial Aid
Special Needs Trust
Financial Aid
Small Claims Court
Legal
Subpoena
Legal
Statute of Limitations
Legal
Settlement
Legal
Self-Representation
Legal
Supported Employment
Employment
Self-Employment
Employment
Schizophrenia
Mental Health
Serious Mental Illness (SMI)
Mental Health
Self-Help Group
Mental Health
Stigma
Mental Health
Sensory Disability
Disability
Service Animal
Disability
Special Education
Disability
Shared Living
Disability
Self-Determination
Disability
SafeLink
Family Services
Safety Planning
Family Services
Supervised Visitation
Family Services
Sponsor
Immigration
Sanctuary City
Immigration
Senior Center
Senior Services
SHINE
Senior Services
Senior Housing
Senior Services
Senior Tax Relief
Senior Services
Service-Connected
Veterans
SSVF
Veterans
Stand Down
Veterans
School Choice
Education
Student Loan
Education
Summer Learning
Education
School Committee
Education
Shutoff Protection
Utilities
Social Services
General
Safety Net
General
Sliding Scale
General
Stabilization
General
Self-Sufficiency
General
Systemic Change
General
T
Transitional Housing
Housing
Tenant Rights
Housing
TEFAP
Food Assistance
Telehealth
Healthcare
TAFDC
Financial Aid
TANF
Financial Aid
Transitional Employment
Employment
Therapy
Mental Health
Transition Services
Disability
Ticket to Work
Disability
Trial Work Period
Disability
Teen Parent Program
Family Services
TPS
Immigration
Translation
Immigration
Tutoring
Education
Title I
Education
Telephone Lifeline
Utilities
The Ride
Transportation
Transit Benefit
Transportation
Transportation Barrier
Transportation
U
Utility Allowance
Housing
Urgent Care
Healthcare
Utility Discount
Financial Aid
Unbanked
Financial Aid
Unemployment Insurance
Employment
UI Benefits
Employment
Undue Hardship
Disability
Undocumented
Immigration
USCIS
Immigration
Utility Assistance
Utilities
Utility Deposit
Utilities
Underserved
General
V
VASH
Housing
Voucher Portability
Housing
Vision Coverage
Healthcare
VITA
Financial Aid
Vocational Rehabilitation
Employment
Visa
Immigration
VA
Veterans
Veteran
Veterans
VA Healthcare
Veterans
VA Disability
Veterans
VA Pension
Veterans
Vocational Rehab
Veterans
Vet Center
Veterans
VSO
Veterans
Veterans Service Officer
Veterans
Veterans Treatment Court
Veterans
Veteran Preference
Veterans
Vocational School
Education
Volunteer Driver Program
Transportation
Vehicle Assistance
Transportation
Verification
General
Vulnerable Population
General
W
Waiting List
Housing
WIC
Food Assistance
Weatherization
Financial Aid
Workers' Compensation
Employment
Workplace Safety
Employment
WIOA
Employment
Work Opportunity Tax Credit
Employment
Wellness
Mental Health
Wheelchair
Disability
Work Incentives
Disability
Wraparound Services
Family Services
Work Permit
Immigration
Work-Study
Education
Winter Moratorium
Utilities
Weatherization
Utilities
Water Assistance
Utilities
Wheelchair Accessible
Transportation
Warm Handoff
General
Walk-In
General
Waiting List
General
Wrap-Around
General