Privacy Policy
Last updated: January 2025
At ConnectMA, your privacy is not just a policy—it's a promise. We believe that everyone deserves to access essential community resources without compromising their personal information. This policy explains how we protect you while helping you find the support you need.
Our Privacy Commitment
ConnectMA was built with privacy at its core. We understand that many people seeking community resources may be in vulnerable situations. That's why we've designed our platform to collect as little personal information as possible while still providing you with a helpful, personalized experience.
Our Privacy Values
Transparency First
We tell you exactly what data we collect and why—no hidden tracking, no surprises.
Minimal Collection
We only gather information that directly improves your experience finding resources.
Your Control
Your data belongs to you. Clear it anytime, no questions asked.
Community Trust
We will never sell or share your personal information with third parties.
Information We Collect
- Search queries and filter preferences — stored locally on your device to remember your preferences
- Saved favorites and waiting list applications — kept in your browser's local storage, never on our servers
- Contact form submissions — only when you choose to reach out to us directly
- Anonymous, aggregated usage statistics — to understand how to improve ConnectMA for everyone
How We Use Your Information
- To provide personalized resource recommendations based on your search history
- To respond thoughtfully to your questions and feedback
- To send SMS alerts only if you explicitly opt-in (you can unsubscribe anytime)
- To improve our platform based on anonymous usage patterns
How We Protect Your Data
- All data transmissions are encrypted using industry-standard SSL/TLS protocols
- We do not use invasive tracking technologies or sell your data to advertisers
- Most of your data stays on your device—we minimize server-side storage
- Our team follows strict data handling practices aligned with Massachusetts privacy laws
Your Rights
- Access any information we have about you by contacting us
- Request deletion of your data at any time
- Opt-out of SMS notifications with a single click
- Clear all locally stored data through your browser settings
- Use our platform without creating an account or providing personal details
Questions About Privacy?
We're here to help. If you have any questions about how we handle your data, please reach out to us at info@connectma.org. We typically respond within 24-48 hours.